We’ve found that the Saas’s success rate is quite low.
Because many Saas lose focus and forget the marketing tactics and sales.
This is your chance to use and apply the bait to get more users.
Then think how you could improve the product to keep your customers.
We will split this into a three-part blog post and we’ll will first look at some free growth tactics. We’ll then go on to part three with different revenue streams a SaaS business should be looking to add.
Remember nothing in life is totally free and this is even more true in marketing.
Saas businesses that create many strategies/tactics will survive and thrive.
a) put in place good strategy
b) be customer focussed/centric
c) be agile (redesign your marketing funnel quicker than the competitor).
Provide value before asking for money. We see quite a few big Saas names betting on this tactic. We’ll see later on which ones are being successful.
So here we go.
Offer free subscriptions
Tactic 1: The focus on value and free trials when launching a service/product – is a must. Study your audience inside-out. Then email or call them to suggest your services/product and if they want to try it for free.
A great technique that works well.
You can offer 15 days free trial up to a full month. What have you got to lose anyway? In my view nothing.
A free trial is your foot on the door, a small gift that allows you to connect and build trust with new prospects.
Let them play around during that period. Send them some video tutorials. Then 4-6 days later offer to come in to explain how to maximise the product before they start paying you. If they’re not ready, extend the offer to anther week or two.
This is a four fold tactic.
Firstly you’ve got their attention, secondly you have them hooked (if they like it), thirdly an opportunity to sign them and increase client base; and finally, if they are happy with the service provided they will be your best promoters/advocates.
Customer Service /Support
Tactic 2: The very first thing you should do – write on your to-do list:
“improve customer satisfaction”.
Be clear/specific up front. From day one tell your clients that there is a business SLA in place with distinctive promise.
- Software support response in under an hour.
- App is 99% code error free.
- Do not charge for extra usage.
Also, tell the client that updates and software speed are a priority and part of your business’s values.
This will increase your clients trust with the brand/product.
Create new marketing channels
Tactic 3: it’s all about the numbers in business. The more users and/or visitors you get the better.
Get your small team to brainstorm and analyse the impact of a new marketing channel. This could be two to three channels. Keep one on standby ready to go once you are getting momentum.
Ensure you invest enough time in the new marketing channels. No need to invest lots of money in marketing to touch significant numbers. There are easy ways to go aboutthis, but we tackle those later on on part two and three.
Growth hacking tactic example:
Collect your best ranking topics and repurpose or convert it into a fun animated video. Then post it on Youtube, Vimeo etc.
By being present on these two platforms you could give your business a tremendous boost.
Note: Youtube is the world heavy-weight champion of search engines.
Have try any of these? Not yet, the why are you waiting?
Go now and give it a try.
I am now working on the next post.
Thanks for reading it.
Image by Gerd Altmann