We listed below some of the “Frequent Asked Questions” people have. Do not be shy and feel free to ask us anything you need. We normally reply back within 2-4 working hours.
You have two options: First you can go through the questions and answers below and see if you’re lucky. Secondly, you contact us via our form and we’ll get back to you in no time.
How do I go about and start my web strategy?
That is a very difficult question to answer, because every business is unique. You’ll have to ask yourself some important questions… but you can start by reading our strategic action plan guide to get an idea. If you need our help just drop us an email.
How can I be sure that your digital marketing strategy will help me?
Our digital strategy framework was designed to help implement important sequences. It will also help define and structure your marketing strategy with an informed step-by-step process.
This will allow you to improve it as you go alone – [Templates and checklists provided in Word format.] We created a content matrix plus 6 other templates that are essential for businesses of any size.
Note: If you are a VIP subscriber, then you get access to all of the documents, including partners. Pragmatic documents based on experts around the world showing how the best strategies can be implemented to help you improve your digital presence.
Do you accept partnerships?
Are you open to a partnership?
Yes, we are open to any positive partnerships. Do get in touch via our contact page and explain your idea of a mutual partnership – must state clear benefits, otherwise we do not consider it.
Do not forget to include how you do see us going forward in time. Make it simple and to the point. I.e: sharing services, processes Q1, Q2 etc.
What does your privacy terms say and where can I find it?
Do I try to sell you other materials?
Sometimes, but not too often. Only if we think it’s relevant to your business. But, I promise that it will all be very clear with no surprises to you.
Is my personal data safe?
Yes, we do not hold private information in our computers as it is our priority to respect your privacy. We do not sell, share or lend anything to third party businesses.
How do you deal with cookies?
Do I get an invoice for my membership subscription?
You only get one if you buy guides, templates or any paid material.
Do you accept credit cards, and what other type of payments?
We accept all types of card payments – We offer Stripe as a payment provider. We no longer accept PayPal in the event you decide to purchase from us!
Do you refund me if I am not happy?
We will certainely do if you’re not happy with the product provided. You just need to ask and you’ll get a full refund no questions asked. The refund can take up to 5-6 working days!
Do I need to buy a membership to access/buy your material?
Not at all. We do not force you to purchase any material from us, if you decide to do so, it will be at your own pace and it can be a one-off payment. You can buy a single or multiple documents, its entirely up to you, and no questions will be asked.
What should I do if I can’t download my content/template/order?
If an error or bad link is provided please email us and we'll reply to original email. You should then check your inbox.
I can’t open the file (s) or/and they’re missing! What to do?
Technical issues may occur so, do please email us as soon as possible with your reference number on email subject line and we’ll take care of the rest.
How long it takes you to send a proposal?
It will depend on how well and fast you complete the brief document. It can take up to 5-10 working days.
How do you send/deliver the digital work?
Is it protected? Yes, password protected.
Can I register mutiple profiles?
You can but we do not recommend that. You’ll get duplicate work, and we cannot be hold responsible for it and there isn’t any advantage in doing so.
Are you or your team digital certified?
Paul is updated his digital/SEO certification (2014-2018).
Do you accept work from international businesses?
Yes, we work with many foreign companies. We’re happy to work with all serious business people. Small or big companies are welcome.
Do you offer Service Delivery Management (SDM) work? How does it work?
On premium work/projects only.
Our SEO dashboard url login isn't public - we only share the link when you become a client.
Where do I find my account login?
We'll provide you with unique link when you sign-up.
How do I change my password?
Once you are logged in go to dashboard :.. my account !
I forgot/lost my password. How do I reset it?
You normally find a link “forgot password” under your login details, click it and you ill get an email notification allowing you to create a new one.
How do I delete my account?
We no longer allow our subscribers/members to delete their account themselves. You must send email asking us to delete your account.
Can I change my account settings?
Yes, of course, settings however are limited, but please let us know what sort of changes you would like us to make and do it.
What about newsletters?
How does it work? You’ll get a around 25 newsletters per year, plus sporadically tips or mini reports on how to improve your online strategy.Unfortunately, we cannot write as often as we would like. This is however completely free of charge to our subscribers/members.
We’ll email you business guides/cases showing practical innovation processes, illustrating key points that are useful to your business. All of these contain easy steps to follow and you can test straightway.We’ll always include a personal advice along with a conclusion.
We’ll reveal many useful blogs, links and time to time release white papers.The aim is to help you identify and solve your own issues in order to build a sustainable business.
We’ll respond to all questions you may have, as quicker as possible. However, it can take up to 24hrs before we reply, but bear with us.
Can I become a guest blogger?
Yes. We are now looking to recruit new guest bloggers to join our small team of expert bloggers on digital strategy innovation, inbound marketing, entrepreneurship, social media and more… We only accept original, controversial and exciting posts on any of the many areas mentioned above.
This can go from personal experiences to industry news, list, infographics, videos and reviews.
How do you select new guest bloggers?
We do a pre-selection and prioritise individuals who already have good experience, however, if you’re confident you can write, get in touch via our contact page and insert completed article of 250 words you’d like us to consider, along with your blog url (Social media, content marketing..) if you have one.Bear in mind that due to the volume of requests we receive, we cannot respond to all submissions.
If you think your article deserves a chance and meets our website editorial standards along with its content strategy, do mention that in the first sentence of your email. We do our best to let you know if your article will be published on our website. This process can take up to 2-3 weeks.
What are your blogging requirements?
We are looking to have :
:. Author’s bio including a anchor text link to your own website.
:. Posts that show and reflects the writing style of the CTH Blog.:. Genuine and high-quality written article, no copy and past as we’ll find out.
:. We will reject any articles that are intended as a link building farm scheme.:. And expect you to respect people and data privacy, display honest quotations, and/or third-party content referenced in the article.
:. Article or Posts must be submitted in HTML file or in a Word document and should include .png or .jpeg image (including attribution) attached separately.
Can I remove a post?
You can redirect a post or delete it if necessary.
What sort of content do you not tolerate?
We will not accept/tolerate the following content:
b) Offensive opinions, views or racist language
d) Graphic sexual references
I value my business therefore I value my clients. I only share honest and sincere advice before embarking on a new journey.
Ways we helped clients and digital agencies grow:
1) Guided digital marketing agencies (consulting) identify market relationships betweeen brand and relevant topics/channels
Result: Web agency successfully increased rates by 20%, without losing any major clients.
2) Shared innovative framework for “quick wins” and time-saving
Result: Recommended customer insight+analytics framework. This tactic has improved client's visibility by over 80% while increasing traffic via new channels and conversion rates/ profits.
3) Overhauled online marketing agency’s sales-scoping approach
Result: Client can get an extra 40-50% in retainer fees for doing the same scope of work for future clients, ensuring the work is completed and highly profitable.
4) Analyzed IHG’s mobile app and recommended UX tactical approach
Result: Identified new quicker ways to book. I also recommended new menu accessibility improvements based on G.A and other data collection. App client usability well accpeted while reducing customer complaints by a third.
5) Advised digital marketing agency on seo +content existent plan and develop multi-channel strategy plans to drive growth.
Result: Agency added new channel/tactical strategies, and increase traffic by 175% and new subscribers to their database in just four months.
Page updated on 16/10/2018